General FAQ Highfive general FAQ- Welcome everyone to ask some questions, we will not perfect the FAQ to achieve the best service awareness and service style. What are Highfive working hours? There is someone who can work for your questions as 7/24/365. [caption id="attachment_3605" align="aligncenter" width="600"] General FAQ[/caption] How to provide prototypes/NPI/Pilot/Mass as low as possible for the price? Profit margins will not affect the quality of product and process development, as an ODM, especially in the electronics industry. One of the hottest issues experienced by electronics manufacturers and OEMs is the ever-changing technology that requires increasingly complex PCB fabrication and assembly services. For all these problems, quality standards should be maintained at every stage of PCB and PCBA. Of course, happy intermediaries or intermediate links to reduce the cost of PCB fabrication and assembly can be considered. How to return or refund from Highfive? If there are any defects in our products or services, please let me know at info@hiedesign.com, we will check it within 24 hours. If we found we have a problem with it, it will be either repaired or re-produced., or we will refund you. How does your privacy policy work? It is respected the privacy of all our customers. We promise we will never share your personal information with any third parties. How can I get a quote? Just tell our service person about it, and it will be quoted within 12 hours, remember to enclose your requirements. When does it begin for turn-time? After the EQ confirmation. There are some Engineering Questions for your project files and BOM files. It can be confirmed after communication. Are all of your products with RoHS Compliant? Yes. Why do we need to quote for the project? Panelization is a key item for project cost. It can be paneled by both or Highfive. For example。 Is there any better shipment way for our products? Yes, We have rich experience with shipping, and we can suggest with better as you have. For example, we can offer delivery and shipping through third parties such as DHL, UPS , FedEx , TNT , and the United States Postal, or other company Shipping Service. Who is the best courier company to ship? It depends on the actual project for total weight and urgency of delivery. Highfive has rich experience in delivery Who will be responsible for the customs duty that may be levied in the customer's country? As the customs policy may be different in different countries, some customs authorities would levy customs duty on imported products in some countries. If this, it is your responsibility to pay. In many countries, the duty may be waived or exempted. What are your capabilities for projects? For the full list of our capabilities, please contact us now for Highfive Capabilities.